The SendReach Ticket system is located in the Back Office but is also accessible directly from the Operational Dashboard. Our average response time on Support Tickets is less than 5 hours.
It is ESSENTIAL that you communicate with SendReach using that Ticket System as replying to a Ticket by Email means we have no thread for future reference. The email copy of the ticket is merely sent as a notification that a Ticket or Ticket Response has been sent.
There are two access points from the Operating Dashboard to the Back Office, as below.
Now complete the subject line and enter your ticket content, add any attachments, complete the gotcha and click Submit.
Files can be attached, supported file types are listed, and you can attach as many files as may be required.