SendReach handles the multitude of International Characters via the UTF-8 Character Set as it encompasses all other Internationally recognized Character Sets, and all database records reflect that.
Using those various characters in emails is even more complex, but the Text Editors have been similarly formatted so that emails can be sent in most languages, with their special characters intact.
The same does not apply to all Applications however, and Excel is one that can have impact on SendReach Users that live and/or work in areas where English is not the norm.
If you need to export your Subscriber data for any reason other than simply to create a backup, and you have subscriber records that include other language characters, then MS Excel may well not display the characters correctly, Thai being a typical example, despite the fact that Subscriber records are exported from SendReach to a .csv file in UTF-8 format.
MS Excel 2010 appears to read and display the characters correctly. If you do not have that version, there are two alternatives.
If working on a Windows PC, open the .csv file in Notepad – the characters will be displayed correctly. Save the file as a .csv file, giving it another name, and specifying UTF-8 as the format. That file can now be “Imported” into any blank Excel Worksheet.
If not on a Windows PC, or Notepad is not available, the other alternative is to use Google Docs, which can be downloaded free from the internet. The “Spreadsheet” creator reads and displays the .csv file correctly no matter what characters may be included. The saved file can also be “Imported” successfully into a blank Excel spreadsheet.
Just some such characters are illustrated below, copied straight from a SendReach Broadcast.
French – ù û ü ÿ à â æ ç é è ê ë ï î ô œ
Polish – ą ć ę ń ł ó ś ź ż
Romanian – ă â î ş ţ
Norwegian – å æ â é è ê ø ó ò ô
Russian – я ш е ы и ю щ э д ф й л ж ц
Swedish – ä å é ö »
Turkish – ç ğ İ ö ş ü
Welsh – û ü ú ù ŵ ẅ ẃ ẁ â ä á à
Hungarian – á é í ö ó ő ü ú ű
Chinese – 耶鲁 / 粤拼 粤语拼音
Thai – ๑๒๓๔๕๖๗๘๙๐
Currencies – ¥ $ € ¢ £ ₩ ₪ ฿ ₫ ฿
One of Each – â ą ă å я ç û á 耶 ¥ ๑
They are displayed correctly in both the Subject Line and the Communication itself, and in the Physical Address and Footer.